Good support resources for PC-gaming?

I'm struggling with a fair amount of crashes on my PC I bought this year. Especially with modern more demanding games. I have installed WinDmg So I can read the crash logs. It seems to alwas be an C0000005-error (meaning it has to do with memory issues). Problem is that I don't really know what to do next.

I need help from somenone more knowledgeable but I don't know where to ask. I tried MS suport forums but they seem super dead. Since it's a Gamepass games I don't wanna use the Steam forums.

What are the best support resources for PC-gaming? Like where you can post a crash report and get som help on what to do etc?

Oh I might as well post the latest error log (get one per crash lol) if anyone has any good ideas of what to do next 😁.

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\XboxGames\A Plague Tale- Requiem - Windows\Content\Crashes\20221023-110712\Crashdump.dmp] User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 22621 MP (16 procs) Free x64 Product: WinNt, suite: SingleUserTS Personal Edition build lab: 22621.1.amd64fre.ni_release.220506-1250 Machine Name: Debug session time: Sun Oct 23 11:07:13.000 2022 (UTC + 2:00) System Uptime: not available Process Uptime: 0 days 0:22:17.000 ................................................................ ................................................................ ............................................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (34ac.2500): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ff8`30490c84 c3 ret 0:007> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 296 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 973 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 78 Key : Analysis.Init.Elapsed.mSec Value: 8815 Key : Analysis.Memory.CommitPeak.Mb Value: 92 Key : Timeline.Process.Start.DeltaSec Value: 1337 Key : WER.OS.Branch Value: ni_release Key : WER.OS.Timestamp Value: 2022-05-06T12:50:00Z Key : WER.OS.Version Value: 10.0.22621.1 Key : WER.Process.Version Value: 1.0.0.0 FILE_IN_CAB: Crashdump.dmp CONTEXT: 

(.ecxr) rax=0000028013f85ed0 rbx=00000217ce426720 rcx=0000021713fa1b30 rdx=0000021781696110 rsi=000000000000000b rdi=00000214505507a8 rip=00007ff74c50bbbf rsp=00000093f46bdfb0 rbp=000002144cdf7300 r8=0000000000015b47 r9=0000000000015b48 r10=0000000000015d73 r11=0000000000000000 r12=00000215b7953c50 r13=0000021713fa1b30 r14=000002182beed640 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 APT2_WinStore_x64_Submission+0x110bbbf: 00007ff7`4c50bbbf f30f595004 mulss xmm2,dword ptr [rax+4] ds:00000280`13f85ed4=???????? Resetting default scope EXCEPTION_RECORD: 

(.exr -1) ExceptionAddress: 00007ff74c50bbbf (APT2_WinStore_x64_Submission+0x000000000110bbbf) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000028013f85ed4 Attempt to read from address 0000028013f85ed4 PROCESS_NAME: APT2_WinStore.x64.Submission.exe READ_ADDRESS: 0000028013f85ed4 ERROR_CODE: (NTSTATUS) 0xc0000005 - Instruktionen p 0x%p refererade till minnet p 0x%p. Minnet kunde inte vara %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000028013f85ed4 

STACK_TEXT: 00000093`f46bdfb0 00000000`00000101 : c117f8d0`c117f8d0 00000000`00000101 00000215`b7953da0 00000000`00000530 : APT2_WinStore_x64_Submission+0x110bbbf 00000093`f46bdfb8 c117f8d0`c117f8d0 : 00000000`00000101 00000215`b7953da0 00000000`00000530 00000000`00000000 : 0x101 00000093`f46bdfc0 00000000`00000101 : 00000215`b7953da0 00000000`00000530 00000000`00000000 00000218`2beecdd0 : 0xc117f8d0`c117f8d0 00000093`f46bdfc8 00000215`b7953da0 : 00000000`00000530 00000000`00000000 00000218`2beecdd0 00000214`1bfa7680 : 0x101 00000093`f46bdfd0 00000000`00000530 : 00000000`00000000 00000218`2beecdd0 00000214`1bfa7680 00000217`00091dd0 : 0x00000215`b7953da0 00000093`f46bdfd8 00000000`00000000 : 00000218`2beecdd0 00000214`1bfa7680 00000217`00091dd0 00007ff7`4c568472 : 0x530 STACK_COMMAND: ~7s; .ecxr ; kb SYMBOL_NAME: APT2_WinStore_x64_Submission+110bbbf MODULE_NAME: APT2_WinStore_x64_Submission IMAGE_NAME: APT2_WinStore.x64.Submission.exe FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_APT2_WinStore.x64.Submission.exe!Unknown OS_VERSION: 10.0.22621.1 BUILDLAB_STR: ni_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {674bad25-4c1e-690e-d506-2b162fd11fd8} Followup: MachineOwner

@Sushiglutton: What are your PC specs? That is always a good place to start.

Also, is this a general problem? Or with one specific game?

Sorry you're having this issue; I'm no expert, but I've encountered my own share of issues over the past few decades of PC gaming. Maybe I can help.

@Sushiglutton:

You mean this one on the Xbox Forums? https://answers.microsoft.com/en-us/xbox/forum/all/a-plague-tale-requiem-keeps-crashing-c0000005/002d2d6f-8b0a-411f-a425-c35ca858e537

I replied to it (I'm Obsessive Power on the Xbox Forums). But, You need to provide more information such as your version of Windows and your actual hardware specs.

I can't see from that if you're running on a compatible gaming machine or a potato.

To be honest, these two forums are not the best for PC gaming hardware questions. You'll get much better responses from either the Steam Forums or the Linus Tech Tips hardware forums. Both of which are much more active.

@Bond007uk:

Thanks for your replies. I posted the specs in the MS foprum thread just now and also below.

@mrbojangles25: I now struggle witj A Plague Tale, but had the same issues with Deathloop. It kept crashing. So I put everything at super low and was able to get through the game without more crashes. But it feels stupid to buy a 3070 and then put everything at low lol.

The error code c0000005 was the same for Deathloop.

*****************************************************

Graphics card: Nvidia GeForce RTX 3070

Driver version: 522.25

Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

Installed RAM-memory 16,0 GB (15,9 GB is usuable)

DDR4, (Corsair VENGEANCE LPX 3200MHz)

Motherboard: ASUS ROG STRIX Z590-F GAMING WIFI

System type 64-bits operating system, x64-based processor

Power: Corsair RM750 750 W

****************************************************************

Edition Windows 11 Home

Version 22H2

Installed ‎2022-‎10-‎08

OS-version 22621.675

Interface Windows Feature Experience Pack 1000.22634.1000.0

************************************************************

I think the key lines in the error report is:

EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ff74c50bbbf (APT2_WinStore_x64_Submission+0x000000000110bbbf) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000028013f85ed4 Attempt to read from address 0000028013f85ed4

As in my reply on the Xbox forums, a look on Google suggests it's an access violation error.

If you only get this error in Game Pass games but not other games from Steam, it maybe an issue with Windows itself or some other application/s running in the background. An antivirus might try to check one of the encrypted game pass folders and return such an error for example.

@Sushiglutton:

Corrupt or conflicting graphics drivers are probably the most common cause of crashes. I recommend doing a fresh install of your graphics drivers. Use DDU (Display Driver Uninstaller) in safe mode to completely remove your existing drivers, reboot and then install the latest drivers. Always use clean installation when installing drivers as this resets your settings to avoid conflicts. Then go back into Nvidia Control Panel and adjust things to your liking. Make sure to use Prefer Maximum Performance under Power Management Mode (under Manage My 3D settings).

Thank you all for your help, will check these suggestions tomorrow!

Update BIOS if you haven't done before it's the core of the PC, then check on Windows updates and download latest Nvidia driver for your GPU from their site.

Do windows updates couple of times with restarts because it doesn't install everything in one go.

From what you say if you lower the graphics settings and you do not get any crashes can be one of the following causes:

A) At high graphics either your GPU or CPU are getting overheated

B) At high graphics your PSU fails to deliver enough power and can cause crashes for the whole system

But before jumping to conclusion I recommend to check if everything including BIOS is updated.

So I shipped my PC back to the retailer (pre-built so I had warranty). Apparently the pins to the CPU had poor connection and there was also problem with the cooling. So they removed the CPU and applied new cooling paste and stuck it back in. I can't believe it, but now the PC works (got it back today)

I would never in a billion years guessed it was a CPU issue based on the error logs. I guess you can't go much by them. Anyway, a happy end it seems for now :)!

@Sushiglutton: Glad they got it sorted out. :)

Thank you :).